About Loopkit

Why we built Loopkit

We spent five years at two Shopify agency practices — one focused on apparel, one on Shopify Plus migrations. The same problem showed up on every brand's P&L: returns eating 4–8 points of gross margin, handled manually or through a returns label service that just... processed the refund. No attempt to recover the sale. No intelligence about why the item came back.

The data was clear. Most apparel returns are sizing issues — S when they needed M, the inseam ran short. The shopper didn't reject the brand. They just got the size wrong. A returns portal that defaults to "exchange first" and surfaces the right swap catches those sales automatically. The brands doing this manually were recovering 20–35% of their return volume as exchanges. No automation, just ops discipline.

We built Loopkit to make that recovery automatic — an exchange-first self-serve portal with apparel-specific sizing intelligence, automated labels, credit nudge optimization, and the margin analytics that let an ops team prove the ROI to a CFO by week two.

The team

Two founders with Shopify agency backgrounds and a working portal MVP. Six beta merchants on the prototype, $25k MRR target by month 9. We're in the phase where every design-partner merchant becomes a case study — the App Store proof that makes the install a clear-ROI decision rather than a risk.

Work with us

If you're running a Shopify apparel brand doing $2M–$50M GMV and your return rate is a line item you watch closely, we'd like to talk. Design partners get pricing priority, direct access to the roadmap, and a guaranteed case study write-up. Reach us at loopkit-io@sogoodmail.co.