Pays for itself by month one.
Tiered by return volume. Upgrade as you grow — no long-term contract. Annual billing saves two months.
Starter
Up to 100 returns/month. Exchange-first portal, automated labels, basic analytics. Perfect for brands just past the DIY stage.
- Up to 100 returns/month
- Exchange-first portal
- Automated return labels
- Basic exchange rules
- Email notifications
- Standard support
Growth
Up to 500 returns/month. Everything in Starter plus size-swap intelligence, credit nudge optimization, and Slack notifications.
- Up to 500 returns/month
- Everything in Starter
- Size-swap intelligence
- Store credit nudge engine
- Margin analytics dashboard
- Slack & webhook alerts
- Priority support
Pro
Up to 2,000 returns/month. Full platform: custom exchange rules engine, margin analytics dashboard, priority support, agency seat.
- Up to 2,000 returns/month
- Everything in Growth
- Custom rules engine
- Agency partner seat
- Advanced margin analytics
- SLA + dedicated CSM
- Early feature access
All plans include a 14-day free trial. No credit card required until you go live.
Common questions
How is Loopkit different from Loop Returns or AfterShip?
Loop Returns is the market leader for enterprise Shopify Plus brands — it's excellent but priced to match (starts ~$155/mo plus per-return fees that add up fast at volume). Loopkit is purpose-built for mid-market apparel brands doing $2M–$50M GMV: exchange-first defaults, apparel-specific size-swap logic, and simpler pricing that doesn't punish you for growth. AfterShip and ReturnGO are broader returns platforms — they handle returns for any category, which means their size-swap logic isn't apparel-specific.
Does Loopkit replace my current returns process entirely?
Yes. Loopkit is the complete self-serve portal your shoppers land on when they initiate a return. It generates the label, handles the exchange selection, issues store credit, and logs everything — your ops team stops processing returns manually.
What happens to returns that genuinely need a refund?
Loopkit processes those too. Exchange-first means the portal presents exchange options prominently before the refund path — it doesn't block refunds. Damaged goods, out-of-stock sizes, and policy-based exceptions flow to a standard refund. The analytics tell you exactly how many went each way.
How long does setup take?
Most merchants are live within an afternoon. Install from the Shopify App Store, run the five-minute onboarding wizard to set your return window and exchange rules, and you're done. If you want to customize the portal branding or tune the credit nudge amounts, plan an hour.
Is my store data safe?
Loopkit requests only the Shopify permissions it needs to process returns: read orders, write order updates, and send emails. We don't store payment data. The platform is SOC 2 Type II certified and GDPR compliant.
Do you offer a free trial?
Yes — 14 days free on any plan, no credit card required to start. If you're applying as a design-partner merchant, you'll also get extended trial access and direct roadmap input in exchange for a case study.
Recover revenue from returns.
Starting this week.
We're accepting 10 design-partner merchants for case-study proof before we scale paid installs. Partners get pricing priority, direct roadmap access, and a written case study for their own marketing.